We’re really proud to announce that we have just achieved 100% student satisfaction! Read on to find out more about how this is measured and what our students really said!
Who carries out the Student Satifaction Survey?
The National Student Satisfaction Survey is carried out by independent company Ipsos and the Office for Students.
How is student satisfaction measured?
Each year, the National Student Survey asks students from across the UK what they really thought of their higher education experience. This independent survey is conducted without any input from the college or university and all UK students on an HE course can give their feedback. the feedback is offered anonymously which ensures that students are totally honest.
The survey covers topics such as access to resources, teaching and course content.
How is the NSS survey data used?
The National Student Survey was set up to give prospective students a real insight into studying with a Higher Education establishment. You can find out what actual students really thought of their course – no marketing testimonials, no fake reviews!
the student satisfaction feedback also allows us to make changes to our course content, delivery methods and teaching in line with student expectations and comments. It also provides the UK’s higher education regulators with important information to ensure your degree is the best it can be for you and your future.
Each year around 5 million students take part in the NSS.
What questions are asked on the NSS?
|Full list of NSS questions:
|Scale 1: The teaching on my course
|Staff are good at explaining things
|Staff have made the subject interesting
|The course is intellectually stimulating
|My course has challenged me to achieve my best work
|Scale 2: Learning opportunities
|My course has provided me with opportunities to explore ideas or concepts in depth
|My course has provided me with opportunities to bring information and ideas together from different topics
|My course has provided me with opportunities to apply what I have learnt
|Scale 3: Assessment and feedback
|The criteria used in marking have been clear in advance
|Marking and assessment has been fair
|Feedback on my work has been timely
|I have received helpful comments on my work
|Scale 4: Academic support
|I have been able to contact staff when I needed to
|I have received sufficient advice and guidance in relation to my course
|Good advice was available when I needed to make study choices on my course
|Scale 5: Organisation and management
|The course is well organised and running smoothly
|The timetable works efficiently for me
|Any changes in the course or teaching have been communicated effectively
|Scale 6: Learning resources
|The IT resources and facilities provided have supported my learning well
|The library resources (e.g. books, online services and learning spaces) have supported my learning well
|I have been able to access course-specific resources (e.g. equipment, facilities, software, collections) when I needed to
|Scale 7: Learning community
|I feel part of a community of staff and students
|I have had the right opportunities to work with other students as part of my course
|Scale 8: Student voice
|I have had the right opportunities to provide feedback on my course
|Staff value students’ views and opinions about the course
|It is clear how students’ feedback on the course has been acted on
|Q26: Students’ union
|The students’ union (association or guild) effectively represents students’ academic interests
|Q27: Overall satisfaction
|Overall, I am satisfied with the quality of the course
NMA Student Testimonials
We regularly meet up with our students to find out how their experience of studying with the NMA meets their expectations. Here are just a few testimonials from real students.
100% Student Satisfaction
Online learning can be a strange experience for some and our student’s satisfaction is of the highest importance to all of us here at the National Motorsport Academy. Our tutors and support staff are always on hand to help with advice via phone, email and Zoom and we’re always happy to receive feedback about your experience with us.